FAQ:
·Q: When can I receive the parcel after payment?
·A:The Transit time is provided by the courier. Usually it takes 2 weeks to 6 weeks, but some countries take longer.
Please check the transit time carefully when you choose a shipping method.
Holidays or some unforeseen circumstances may make the transit take more days.
·Q: How can track my parcel?
·A:You can track the parcel at Ali express or at below websites using your tracking number.:
https://global.cainiao.com/
https://www.17track.net/
Pay attention:If you choose an economic shipping method,sometimes cannot track.
·Q: Why I cannot find the tracking information?
·A:If you choose an economic shipping method, it is cheap but takes more time and sometimes cannot track.
Please be patient,If you don&x27;t receive the parcel when the Purchase Protection time is over, you will get full refund.
·Q: How can I get full refund?
·A: You can ask for full refund if you find problems as below:
·You do not receive the items when the purchase protection time is over.
·You received a broken product or a wrong item.
·The products cannot work.
·The product is not as advertised.
·Q: How Can I pay my order?
·A: Aliexpress supports Alipay, Paypal, Visa, MasterCard, Debit Card, Western Union, and wire transfer via bank.
·Q: As a retail or wholesale, can I get a wholesale price if I order lots of items?
·A: if you want to order a lot of items, please contact us first. We will offer you the competitive wholesale price.
About Shipping:
1.The Transit time is provided by the courier, please check the transit time carefully when you choose
a shipping method. The transit time is different by different shipping method.
2. Usually it takes 2 weeks to 6 weeks for you to receive the product, but some countries take longer.
Holidays or some Unforeseen circumstances may make the transit take more days.
3. You can track the parcel at Ali express.
https://global.cainiao.com/
4.Pay attention :If you choose an economic shipping method, it is cheap but takes more time and
sometimes cannot track.Please contact us If you do not receive the parcel after 7 weeks.
About Return/Refund:
1.If you don&x27;t receive the item when the purchase protection time is over,please open a dispute, you will get full refund.
2. If you received a broken product or a wrong item, open a dispute you will receive full refund.
3. If the remote control cannot work, send us a photo of your original remote control or your device model,
you will receive full refund if it is a quality problem.
4. If the product is not as advertised, send us a photo, you will receive full refund.
5. If you find any problems, please contact us in 10 days after you receive the items.
We will try our best to resolve the problem as soon as possible.
About Guarantee:
1. 1 year limited warranty for defective items (excluding items damaged or misused by the user).
Just send us a photo, we will send you a new item or full refund.
Defective items MUST BE reported within the warranty period (1 year )
About Feedback:
1. If you are satisfied with our products and service, please give us a positive feedback and 5 stars review.
2. If you are unhappy with our service,please contact us BEFORE leaving a neutral or negative feedback,
we will try our best to resolve the problem for you.
3.Thank you very much, wish god bless you
